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LISTENING: A VITAL COMMUNICATION SKILL
Leaders Learn (When they learn to Listen)
Listening is a skill that involves more than simply
"hearing" what is being said. By watching facial
expressions, catching the inflection of the voice,
and by trying to understand what the speaker is
trying to say, leaders can learn a great deal about
how to handle problems.
How well DO we Listen? When We Really Listen:
Do I stop talking? We can learn.
Do I concentrate? We can help relieve tension.
Do I listen for the main idea? We can show respect for others
Do I control my emotions'? We can show we care.
Do I get distracted by arguing mentally? We can solve problems.
Do I jump to conclusions?
Do I interrupt?
Do I antagonize by my attitude?
TIPS FOR STEWARDS
STAY "IN THE KNOW"
* KNOW your contract or work rules. Keep a copy handy.
* KNOW how the contract or work rules have been intepreted in your work place.
* KNOW your grievance procedure.
* KNOW who's in the union and who's not. Keep trying to
sign up new members.
*KNOW your union members.
*KNOW your union's policies and programs so you can keep
fellow members informed. Attend meetings Read your union publications.
*KNOW the supervisors and how they operate.
* KNOW where to go for advice or information. You don't
have to know everything, but you should know where to get answers.
That's a lot to keep track of. But staying "in the
know" will make you an effective union steward.
"Obey Now, Grieve Later" Principle
1. Supervisor must have the authority to give order.
2. Order must be clear and concise.
3. Employee must perceive/understand order.
4. Allow employee time to reflect upon the
"alternative" of work or discipline.
5. Ask employee for his/her answer.
Exceptions:
1. Where the order would endanger the employee's
health or life.
2. Where the order is illegal or immoral.
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