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Presenting Grievances
(reprinted from AFSCME Steward}
1. Act as management's equal at the grievance table
While respecting their position, insist on respect for you and the grievant as well.
2. Use a friendly, positive approach
3. Discuss issues, not personalities
4. Stick to discussing your grievance
Don't allow management to sidetrack you by talking about topics unrelated to the
grievance. Politely but firmly keep the discussion on the facts of the grievance and the contract, nothing else.
5. Listen for the main point of management's argument
Try to narrow the area of your differences. Look for possible solutions.
6. Avoid becoming excited, angry, or hostile
Management sometimes attempts to provoke you into losing your temper. Remain
calm and cool. It's hard to think straight when you are angry.
7. Avoid arguing with the grievant in front of management
If a disagreement occurs, ask for a caucus where you can leave the meeting room to iron out the problem. '
8. Don't make empty threats
This weakens your ability to resolve the grievance.
9. When you disagree with management, do so with dignity
Remember that you and the supervisor will have to settle other issues in the future.
10. Be prepared to go to the next step
If you can't settle the grievance, you can always appeal it through the process.
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